Sanders Brokerage Services
Since Inception
Our Service Promise
Remains Unchanged
Date: February 6, 2003
Our Commitment is to you! We will:
- Treat our Customers and Business Partners with respect and professionalism.
- Work with our Customers and Business Partners to reduce or eliminate carrier delays at the office of the Customs Broker.
- Work with our Customers and Business Partners to reduce carrier delays at Customs through available U.S. Customs release processes and modules;
1. C-TPAT participation,
2. FAST (Free And Secure Trade) involvement,
3. PAPS (Pre-Arrival Processing System).
4. ACE E-Manifest
- Develop “parts dictionary” systems in our operating system to ensure compliant and consistent entry processes.
- Resolve entry and customer billing errors expeditiously and to the satisfaction of our Customers, Customs and Sanders Brokerage Services.
- Provide normal consultation services as an included part of our Service Fees to our Customers and Business Partners in areas of appraisement.
- Keep our Customers and Business Partners apprised of regulatory changes affecting the movement of their goods and materials.
- Participate in conversations and suggest remedies to our Customers to ensure their compliance with Customs and Border Protection Regulations (formerly the U.S. Customs Service).
Our Approach to Doing Business:
- With a goal of maintaining the highest standards of quality, commitment to our customers, while providing personal growth for our employees, and financial stability for the company, we will carefully select Account Managers into the employ of Sanders Brokerage Services.
- We shall bring quality service levels and value to our Customers and Business Partners, and in exchange we ask our Customers to bring value to Sanders Brokerage Services.
- We have become an active participant in C-TPAT in association with Customs and Border Protection Services.
- As a business entity we shall conduct ourselves under the regulations prescribed by Customs and Border Protection Services.
Our Approach to Customer Service! We will:
- Perform secondary entry and billing audits to ensure entry summary and customer invoice documentation accuracy.
- Be accountable for our clerical errors.
- Correct errors swiftly, accurately and to the satisfaction of Customs, our customer, and Sanders Brokerage Services.
- Endeavor to keep our Customers and Business Partners apprised of regulatory changes.
- Listen to our Customers needs and desires, and implement changes and plans to better service our clientele.
What We Do! We:
- Provide expeditious U.S. Customs release and entry services at the port of Blaine, WA.
- Pride ourselves in our entry and billing accuracy.
- Conduct ourselves with integrity, professionalism, and grace.
- Honor those with whom we work as we will honor those we serve.
- Are responsive to the needs and requests of our customers and business partners.
What We Can Do! We Can:
- Provide additional consultation services for complicated and in depth regulatory issues (binding rulings, entry protests, etc.)
- Through Remote Location Filing processes (RLF) arrange for U.S. Customs entry services at most U.S. ports of entry or arrange for entry through our out-port service network of brokers.
What We Will Not Do!
- We will not issue unwarranted phone calls for accounts receivable collection.
- We will not hold our Customers and Business Partners accountable for errors or omissions made by Sanders Brokerage Services staff, or management.
- We will not operate outside of the regulations issued by the U.S. Customs and Border Protection Services.
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